Quality

For Ambulancias Civera, S.L. adopting a quality and management system constitutes a strategic decision to improve its overall performance. The potential benefits are aimed at providing services that satisfy client needs in addition to legal and regulatory requirements. In a context of globalisation and a changing world, striving for balance between environment, society and economy is essential.

Ambulancias Civera, S.L.’s commitment and leadership, seeking constant growth under the framework of continuous improvement, is reflected in its firm desire to use the tools necessary to ensure suitable fulfilment and implementation of an Integrated Management System (IMS) based on Standards UNE-EN ISO 9001, UNE-EN ISO 14001, OHSAS 18001, UNE-EN ISO 27001 and UNE 179002.

This global policy must be understood by all company employees and implemented at all levels of our organisation. Our Integrated Management System is based on our desire to overcome challenges, to provide a service, and commitment to the job at hand, all with the sole aim of this translating to collective effectiveness.

Long-term success is possible when the demands of stakeholders (including the people and organisations that may be affected or may be perceived as affected by a decision or activity or Ambulancias Civera, S.L.) are considered.

Ambulancias Civera, S.L. establishes its commitment on the bases of the Integrated Management System, which are as follows:

This Integrated Management System is constantly undergoing development and review in order to achieve the aims and goals set by Ambulancias Civera, S.L. Our company’s essential, strategic objectives include:

This Integrated Management System is constantly undergoing development and review in order to achieve the aims and goals set by Ambulancias Civera, S.L. Our company’s essential, strategic objectives include:

Our Quality Seals

ISO 9001

The ISO 9001 standard is an internationally recognized quality management system (QMS) standard. It is a global reference in QMS and provides us with the infrastructure, procedures, processes and necessary resources to control and improve performance to lead us towards efficiency, customer service and excellence in daily work.

ISO 14001

The ISO 14001 is the international standard of Environmental Management Systems (SGA) that helps us prioritize, identify and manage environmental risks, promoting the prevention of pollution and environmental protection. This certificate corroborates Ambulancias Civera, S.L., as a company that optimizes its resources and reduces the negative impacts derived from our activity.

UNE 179002

The UNE 179002 standard is developed for the certification of Quality Management Systems of health transport companies. Your possession guarantees compliance with the requirements of ISO 9001 in the most critical processes of patient transport, ensuring perfect control of electromedical equipment, training of personnel adequate, the effective provision of the service and an excellent treatment to the patient, fundamental bases on which Ambulancias Civera, SL is based

ISO 27001

The ISO 27001 standard describes how to manage information security of Ambulancias Civera, S.L. With this certificate we assure our clients and suppliers the integrity in the management of information security, as well as the reduction of the risks of fraud, loss or leakage of information.

OHSAS 18001

The OHSAS 18001 standard recognizes health and safety management, allowing companies to be audited and certified externally. This certificate contributes to the creation of a healthier and safer work environment for all employees of our company.